Shipping Policy

Last updated: October 4, 2026

We offer print-on-demand products that are produced and fulfilled through our trusted fulfillment partner, Gelato. This means that your order is made specifically for you after it has been placed.

Order Processing

Because our products are made to order, please allow time for production before your order is shipped.

Orders are generally processed and produced within 2–7 business days, depending on the product, production location, order volume, and other factors.

Once your order has been produced, it will be handed over to a shipping carrier for delivery.

Please note that production and delivery times may vary depending on the product, destination, shipping method, and availability.

Shipping Times

Estimated delivery times are provided at checkout whenever available.

As a general guide, standard delivery may take approximately 3–8 business days after production, depending on the destination.

Express shipping may be available for selected products and destinations.

Please keep in mind that these are estimated delivery times and are not guaranteed. Delivery times may be affected by weekends, public holidays, carrier delays, customs processing, weather conditions, or other circumstances outside our control.

Shipping Rates

Shipping costs are calculated based on the products in your order, the delivery destination, and the available shipping method.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the destination and product.

Where We Ship

We offer international shipping to many countries worldwide.

Availability, shipping methods, and delivery times may vary depending on the destination and the specific product ordered.

Some products may not be available for delivery to certain countries or regions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

You can use the tracking information provided to follow the progress of your shipment.

Please allow some time for tracking information to become active after the order has been handed over to the carrier.

Multiple Items in One Order

If your order contains multiple products, your items may be produced and shipped separately.

This can happen because different products may be manufactured at different production facilities.

As a result, you may receive multiple packages and separate tracking numbers for the same order.

Customs, Duties and Taxes

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.

Any applicable customs duties, import taxes, or similar charges are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures and fees vary by country and are outside of our control.

Delayed or Lost Packages

While we and our fulfillment partners work to ensure that orders are delivered within the estimated timeframe, occasional delays may occur.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so that we can investigate the issue.

If your tracking information indicates that the package has been delivered but you have not received it, please first check with household members, neighbors, or the delivery location and contact the carrier if necessary. You may also contact us for assistance.

Incorrect Shipping Address

Please make sure that your shipping address is correct and complete before placing your order.

If you provide an incorrect or incomplete address, we may not be able to change it once production has started.

If your order is returned because of an incorrect or incomplete address, additional shipping or replacement costs may apply.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect or defective item, please contact us as soon as possible.

Please provide your order number and clear photographs of the item and its packaging so that we can investigate the issue and work with our fulfillment partner to find an appropriate solution.

Contact Us

If you have any questions about your order or shipping, please contact us through the contact information provided on our website.

We are happy to assist you with any questions regarding your order and delivery.

Email: info@faitful.com