Refund & Return Policy

Every Faithful piece is printed on demand, made just for you after you order. Because of that, our policy works a little differently from stores that keep stock on a shelf.

Damaged, defective or wrong items

If your order arrives damaged, misprinted, defective, or isn't what you ordered, email us at info@faitful.com within 14 days of delivery with your order number and clear photos of the item and the packaging. We'll send you a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

Size and change-of-mind returns

Since each item is made to order, we can't accept returns or exchanges for change of mind or the wrong size outside the European Union. Please check the size guide on each product page before ordering. If you're unsure, email us and we'll gladly help you choose.

Customers in the European Union

If your order is delivered within the EU, you have the right to cancel your purchase within 14 days of receiving it, for any reason. Email us at info@faitful.com within those 14 days and send the item back within 14 days after that. Items must be unworn, unwashed and in their original condition. Return shipping costs are paid by the customer. Once we receive the item, we'll refund your payment, including the original standard shipping cost, to your original payment method within 14 days.

Lost packages and wrong addresses

If your tracking hasn't updated or your package hasn't arrived within the estimated time, contact us and we'll investigate with the carrier. Orders returned because of an incorrect or incomplete address may require an additional shipping cost to send again.

Refunds

Approved refunds go back to your original payment method. Your bank may need a few extra days to show it.

Questions?

Email us anytime at info@faitful.com.